Le Creuset South Africa (Pty) Ltd is a company registered in South Africa with company registration number 1997 / 021366 / 07 and VAT registration number 4160178069 with business address Unit 5 & 6, Heron Park, Olive Grove Industrial Estate, Old Paardevlei Rd, Somerset West 7129.
Le Creuset is committed to protecting your privacy and ensuring safe and secure online shopping. These terms and conditions describe our use of personal information provided to us via the Le Creuset Web Site located at www.lecreuset.co.za and associated international Web Sites around the world ("Web Site").
All prices displayed on the Web Site will be in South African Rands (ZAR) and be inclusive of sales tax (VAT), at the prevailing rate.
Due to the large number of products on our site it is always possible that some of the products listed may be incorrectly priced, despite our best efforts. If we discover there is a pricing error we will normally, at our discretion, either contact you and give you the option of reconfirming your order at the correct price or cancel the order, or reject your order and notify you of the rejection.
Prices are subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price.
Should you wish to return anything bought from us online, please contact call us on our National Sharecall Number 086 177 3321 or email email@example.com and we will gladly assist you.
We accept all Credit Card payments.
If you wish to make an EFT payment, please find our account details listed below. Le Creuset South Africa Standard Bank Knysna Branch Code: 050314 Acc Number: 081347529
Please use your online order number, starting with LC_ as the reference when making the payment and forward a copy to firstname.lastname@example.org.
Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. The product colours may vary slightly from those shown on the Web Site due to your own monitor and computer settings and limitations of internet technology.
Stock availability will be shown on the Web Site, and whilst while we endeavour to ensure products are always available, there may be times when products will be temporarily out of stock. In these instances there is an option that can be selected, and you will be emailed when the product is back in stock.
We promise to respect your privacy. Please be assured that we will never pass on your details to third party organizations and that your personal details are held securely and in strict confidence, in accordance with the Act.
We know that security is very important when buying online, so we use the latest technology to ensure that all your personal and credit card details are fully protected and remain completely confidential.
Cookies are not computer programs, and cannot read other information saved on your hard drive. They cannot be used to disseminate viruses, or obtain a user's email address, etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser's cookie settings, but if you do this you will not be able to shop from the Le Creuset website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer or from your mobile, the cookie settings on that computer/mobile will apply. For more information about cookies, please visit www.allaboutcookies.org.
We use Google Analytics to analyse anonymous (i.e. it does not identify you as an individual) trends and statistics. This information is held by us and Google Analytics and will not be passed on to third parties, save for processing (e.g. data storage), and will always be processed under our or Google Analytics' control and privacy policies.
Le Creuset may ask you to provide personally identifiable information, such as your name, job title, company information, contact details, and additional information as needed to provide a service you request. We limit our requests for personal information to that which we believe is necessary to achieve our stated objectives. This information may be gathered when you visit the Web Site to;
We may also collect non-personal information such as IP address, choice of web-browser and demographic data.
Le Creuset uses your personally identifiable information collected on the Web Site primarily for the following purposes;
Le Creuset may transfer personally identifiable information to any Le Creuset subsidiaries, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world.
Non-personal information may be used to;
Le Creuset may share non-personal information with third parties.
Most Le Creuset products come with a guarantee. From the time of delivery, the guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. For full details of the guarantee period per product range, please click here.
You acknowledge that Le Creuset is the sole owner of the respective patents, know-how, copyrights, trade names, domain names, slogans, labels affixed by us to the products, trademarks, service marks, neighbouring rights, logos, word marks and design marks that we use in connection with our business, products and services. You shall not do anything inconsistent with such ownership.
Unless otherwise specified, the materials on this Web Site are directed solely at consumers who access this Web Site from South Africa. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Any contract between us, whether for use of the Web Site or in relation to the purchase of products or services through the site will be governed by the laws of South Africa and all parties submit to the non-exclusive jurisdiction of the South African Courts. Any contract will be communicated in English.
Le Creuset reserves the right to amend these terms and conditions from time to time. Any revisions will be posted on the Web Site and we encourage you to review these terms and conditions regularly for any changes. Your continued use of the Web Site will be subject to the terms and conditions in effect at the time of use.