FREE DELIVERY WITHIN SOUTH AFRICA | ONLINE CUSTOMER HELPLINE: 021 300 1779
Please note this site only delivers within South Africa and Namibia.
 

T&Cs

 

Introduction

 

Le Creuset South Africa (Pty) Ltd is a company registered in South Africa with company registration number 1997 / 021366 / 07 and VAT registration number 4160178069 with business address Unit 5 & 6, Heron Park, Olive Grove Industrial Estate, Old Paardevlei Rd, Somerset West 7129.

 

Le Creuset is committed to protecting your privacy and ensuring safe and secure online shopping. These terms and conditions describe our use of personal information provided to us via the Le Creuset Web Site located at www.lecreuset.co.za and associated international Web Sites around the world ("Web Site"). 

 

 

Prices

 

All prices displayed on the Web Site will be in South African Rands (ZAR) and be inclusive of sales tax (VAT), at the prevailing rate. 

 

Due to the large number of products on our site it is always possible that some of the products listed may be incorrectly priced, despite our best efforts. If we discover there is a pricing error we will normally, at our discretion, either contact you and give you the option of reconfirming your order at the correct price or cancel the order, or reject your order and notify you of the rejection. 

 

Prices are subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price.

 

 

Contract cancellation under the Distance Selling Regulations

 
The technical steps required to create the contract between you and Le Creuset are as follows: 

  • You place the order for your products on the Web Site by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Web Site.
  • Le Creuset will send to you an order confirmation email detailing the products you have ordered. This is not an order acceptance from Le Creuset.
  • As your product is shipped from our warehouse we will send you a dispatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the below instructions.
Non-acceptance of an order may be a result of one of the following: 

  • The product you ordered being unavailable from stock.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error.
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

The contract will be concluded in English.
 

Delivery Information

 
Orders from this website can only be delivered within South Africa and Namibia.
If you have made an online credit card payment, your order will be dispatched immediately. 
If you have made payment via an EFT, we will dispatch your order once your payment has been received. 
We send all orders with our selected courier company, UTi, at no charge to you. 
On dispatch we will email you the waybill number, which can be tracked online by clicking through to the following link http://www.go2uti.co.za , then select the "Tracking" button where you will be prompted to enter the waybill number received from us. Please note deliveries generally take 3 - 4 working days. 
Should you have any queries, please do not hesitate to contact us: online.za@lecreuset.com
 

Returns & Refunds

 

Should you wish to return anything bought from us online, please contact call us on our National Sharecall Number 086 177 3321 or email online.za@lecreuset.com and we will gladly assist you.

 

 

Payment

 

We accept all Credit Card payments. 

 

If you wish to make an EFT payment, please find our account details listed below.  Le Creuset South Africa Standard Bank Knysna Branch Code: 050314 Acc Number: 081347529 

 

Please use your online order number, starting with LC_ as the reference when making the payment and forward a copy to online.za@lecreuset.com.

 

 

Description & Availability of Goods

 

Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. The product colours may vary slightly from those shown on the Web Site due to your own monitor and computer settings and limitations of internet technology. 

 

Stock availability will be shown on the Web Site, and whilst while we endeavour to ensure products are always available, there may be times when products will be temporarily out of stock. In these instances there is an option that can be selected, and you will be emailed when the product is back in stock.

 

 

Privacy & Security

 

We promise to respect your privacy. Please be assured that we will never pass on your details to third party organizations and that your personal details are held securely and in strict confidence, in accordance with the Act. 

 

We know that security is very important when buying online, so we use the latest technology to ensure that all your personal and credit card details are fully protected and remain completely confidential.


 

Use of Cookies

 

Le Creuset may use "cookies" and other tracking technologies. A "cookie" is a small text file that may be used to collect information about website activity, but generally does not permit us to identify you personally. A cookie can be explained as an Internet User's Identification Card. The use of cookies is now standard operating procedure for most websites. Most web browsers can be configured to disable cookies, or to notify you before accepting a cookie. If you choose not to allow cookies some parts of the website may not work properly, or you may be required to re-enter some personal details (such as login ID and password), to gain access to restricted parts of the website. The use of cookies and other tracking technologies allows us to improve the website and your online experience and to help us discover potential problems and resolve them more quickly. We may also analyse information that does not contain personal information for trends and statistics. Le Creuset do not use third party cookies on the website. 

 

Cookies are not computer programs, and cannot read other information saved on your hard drive. They cannot be used to disseminate viruses, or obtain a user's email address, etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser's cookie settings, but if you do this you will not be able to shop from the Le Creuset website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer or from your mobile, the cookie settings on that computer/mobile will apply. For more information about cookies, please visit www.allaboutcookies.org.


 

Google Analytics

 

We use Google Analytics to analyse anonymous (i.e. it does not identify you as an individual) trends and statistics. This information is held by us and Google Analytics and will not be passed on to third parties, save for processing (e.g. data storage), and will always be processed under our or Google Analytics' control and privacy policies. 

 

For more information about Google Analytics, please click here and to view Google Analytics' privacy policy click here.


 

Le Creuset Cookies

 

Collection of Information

 

Le Creuset may ask you to provide personally identifiable information, such as your name, job title, company information, contact details, and additional information as needed to provide a service you request. We limit our requests for personal information to that which we believe is necessary to achieve our stated objectives. This information may be gathered when you visit the Web Site to; 

 

  • subscribe to the company newsletter
  • submit an enquiry
  • provide feedback in an online survey
  • request product or service information
  • register for an event

 

We may also collect non-personal information such as IP address, choice of web-browser and demographic data.

 

 

Use of Personal Information

 

Le Creuset uses your personally identifiable information collected on the Web Site primarily for the following purposes; 

 

  • to deliver requested goods, services or information
  • to provide notices regarding goods or services that may interest you
  • to improve the content and general administration of the Web Site
  • to deliver services, such as newsletters, events, training or software you request or purchase
  • to alert you to product updates, special offers, updated information and new products and services from Le Creuset
  • to forward promotional material from third parties
  • to ensure the Web Site is relevant to your needs
  • to help us create and publish content most relevant to you
  • to allow you access to restricted areas of the Web Site as appropriate
  • to contact you in response to enquiry forms and resume submissions

 

When opting in to receive correspondence from Le Creuset, you consent to receiving marketing communications from us electronically in accordance with our privacy policy. These include but are not limited to a monthly newsletter, promotional mailers, invitations to exclusive events, etc.

 

Le Creuset may transfer personally identifiable information to any Le Creuset subsidiaries, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. 
Le Creuset may occasionally hire third parties to provide certain services available on the Web Site or made available on our behalf. We will only provide those third party providers with the personal information they need to deliver their services, and they are prohibited from using that information for any other purpose. 
Le Creuset may disclose your personally identifiable information if required to do so by law, or in the good faith belief that such action is necessary in order to conform to the requirements of law, or to comply with legal process served on the Web Site, or to protect and defend the rights or property of Le Creuset, or to act in urgent circumstances to protect the personal safety of Le Creuset employees, users of Le Creuset products or services, or members of the public. 
Le Creuset reserves the right to transfer personal information to third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets. Le Creuset does not otherwise sell, rent, share or disclose your personal information to any third parties.
 

Use of Non-Personal Information

 

Non-personal information may be used to; 

 

  • analyse and develop marketing strategy
  • determine how you found out about us
  • determine your interests regarding our products and services
  • improve the Web Site based upon user data

 

Le Creuset may share non-personal information with third parties.

 

Guarantee

 

Most Le Creuset products come with a guarantee. From the time of delivery, the guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product. For full details of the guarantee period per product range, please click here.

 

 

Intellectual Property

 

You acknowledge that Le Creuset is the sole owner of the respective patents, know-how, copyrights, trade names, domain names, slogans, labels affixed by us to the products, trademarks, service marks, neighbouring rights, logos, word marks and design marks that we use in connection with our business, products and services. You shall not do anything inconsistent with such ownership.


 

Jurisdiction & Right to Amend

 

Unless otherwise specified, the materials on this Web Site are directed solely at consumers who access this Web Site from South Africa. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. 

 

Any contract between us, whether for use of the Web Site or in relation to the purchase of products or services through the site will be governed by the laws of South Africa and all parties submit to the non-exclusive jurisdiction of the South African Courts. Any contract will be communicated in English. 

 

Le Creuset reserves the right to amend these terms and conditions from time to time. Any revisions will be posted on the Web Site and we encourage you to review these terms and conditions regularly for any changes. Your continued use of the Web Site will be subject to the terms and conditions in effect at the time of use.