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Guarantee

 
Le Creuset have been making world-class cookware for almost 100 years. Used by leading chefs and keen cooks around the globe, Le Creuset cookware offers outstanding performance time after time. As we believe in giving you uncompromising quality, our product ranges come with the following guarantees:

Cast Iron: Lifetime guarantee

3-ply Stainless Steel: Lifetime guarantee

Toughened Non-Stick: Lifetime guarantee

Bakeware: Lifetime guarantee

Stoneware: 5-year guarantee

Kettles: 5-year guarantee

Wine Accessories: 5-year guarantee

For more information, please click on the relevant link above. Alternatively, use the left-hand navigation bar.
 

Guarantee - Cast Iron

 
Le Creuset is proud of the workmanship in its products and guarantees its enamelled cast iron cookware, from the date of purchase, for the lifetime of the original owner, whether a self purchase or received as a gift.

The lifetime guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

The following are excluded from the terms and conditions of the guarantee:

  • Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
  • Scratches, stains, discolouration, corrosion, chipping, scrapes or damage from overheating, to the interior or exterior of the item. This also includes products with a non-stick coating.
  • Consequential damage is expressly excluded from this guarantee.
  • On stainless steel pans a slight yellowing of the surface can occasionally happen after heating. This is completely harmless and does not affect the performance of the pan and is therefore excluded from the guarantee.

The guarantee does not affect your statutory rights.

Should you have any queries or need assistance with Le Creuset purchase please contact email us on info@lecreuset.co.za, call us on 086 177 3321or visit your nearest Le Creuset Boutique Store, where we can assist you.

For more information on caring for your Le Creuset cast iron cookware please click here.

For care & use instructions for products with satin black interior enamel please click here.
 

Guarantee - 3-ply Stainless Steel

 
Le Creuset offers a lifetime guarantee on all 3-ply stainless steel products. The guarantee applies from the date of purchase for the lifetime of the original owner, whether a self purchase or received as a gift.

The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

The following are excluded from the terms and conditions of the guarantee:

  • Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
  • Scratches, stains, discolouration, corrosion or damage from overheating, to the interior or exterior of the pan. This also includes the non-stick coating.
  • Consequential damage is expressly excluded from this guarantee.
  • A slight yellowing of the surface can occasionally happen after heating. This is completely harmless and does not affect the performance of the pan and is therefore excluded from the guarantee.The guarantee does not affect your statutory rights.

Should you have any queries or need assistance with Le Creuset purchase please contact email us on info@lecreuset.co.za, call us on 086 177 3321or visit your nearest Le Creuset Boutique Store, where we can assist you.

For more information on caring for your Le Creuset 3-ply stainless steel cookware please click here.
 

Guarantee - Toughened Non-Stick

 
Le Creuset offers a lifetime guarantee on its toughened non-stick products. The guarantee applies from the date of purchase of the original owner, whether a self-purchase or received as a gift.

The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

The following are excluded from the guarantee:

  • Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
  • Scratches, stains, discolouration, corrosion or damage from over-heating to the interior or exterior of the pan.
  • Consequential damage is expressly excluded from this guarantee.
  • The guarantee does not affect your statutory rights.

Should you have any queries or need assistance with Le Creuset purchase please contact email us on info@lecreuset.co.za, call us on 086 177 3321or visit your nearest Le Creuset Boutique Store, where we can assist you.

For more information on caring for your Le Creuset toughened non-stick cookware please click here.
 

Guarantee - Bakeware

 
Le Creuset offers a Lifetime Guarantee on its non-stick bakeware products.

The guarantee applies from the date of purchase of the original owner, whether a self-purchase or received as a gift.

The guarantee covers faulty workmanship and/or materials when the product is used in normal domestic conditions and in accordance with the care and use instructions provided.

The following are excluded from the guarantee:

  • Damage caused by normal wear and tear, accident, misuse, abuse or commercial use.
  • Scratches, stains, discolouration, corrosion or damage to the interior or exterior of the product from overheating, dishwasher use, or other misuse.
  • Rusting of the rim area as described in the Care and Use information
  • Consequential damage is expressly excluded from this guarantee. The guarantee does not affect your statutory rights.

Should you have any queries or need assistance with Le Creuset purchase please contact email us on info@lecreuset.co.za, call us on 086 177 3321or visit your nearest Le Creuset Boutique Store, where we can assist you.

For more information on caring for your Le Creuset non-stick bakeware please click here.
 

Guarantee - Stoneware

 
Le Creuset offers a 5-year guarantee on its stoneware products. The guarantee applies from the date of purchase of the original owner, whether a self-purchase or received as a gift.

The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

Should you have any queries or need assistance with Le Creuset purchase please contact email us on info@lecreuset.co.za, call us on 086 177 3321or visit your nearest Le Creuset Boutique Store, where we can assist you.

For more information on caring for your Le Creuset stoneware cookware please click here.
 

Guarantee - Kettles

 
Le Creuset offers a 5 year guarantee on its stovetop kettles. The guarantee applies from the date of purchase of the original owner, whether a self purchase or received as a gift.

The guarantee covers defects in materials or manufacturing for 5 years when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

The following are excluded from the guarantee:

  • Damage caused by wear and tear, accident, misuse, abuse or commercial use.
  • Scratches, stains, discolouration, corrosion or damage from overheating to the interior or exterior of the kettle.
  • Damage to either the hob/cooker or kettle as a result of allowing the kettle to boil dry or from over-heating following use of the boost function on an induction hob.

Le Creuset will not accept liability for any damage that occurs as a result of allowing either of these to occur.

  • Consequential damage is expressly excluded from this guarantee

The guarantee does not affect your statutory rights

Should you have any queries or need assistance with Le Creuset purchase please contact email us on info@lecreuset.co.za, call us on 086 177 3321or visit your nearest Le Creuset Boutique Store, where we can assist you.

For more information on caring for your Le Creuset Kettle please click here.
 

Guarantee - Wine Accessories

 
Le Creuset offers a 10-year guarantee on its wine accessories metal collection as well as all wine accessories lever models. A 5-year guarantee is given on most of the products of the wine accessories Everyday Range. The guarantee applies from the date of purchase of the original owner, whether a self-purchase or received as a gift.

The guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. It does not cover normal wear and tear, commercial use or misuse of the product.

Should you have any queries or need assistance with Le Creuset purchase please contact email us on info@lecreuset.co.za, call us on 086 177 3321or visit your nearest Le Creuset Boutique Store, where we can assist you.

For more information on caring for your Wine Accessory products please click here.