FREE DELIVERY WITHIN SOUTH AFRICA
Please note this site only delivers within South Africa and Namibia.
 

Privacy POLICY

 

We promise to respect your privacy. Please be assured that we will never pass on your details to third party organizations and that your personal details are held securely and in strict confidence, in accordance with the Act. 

 

We know that security is very important when buying online, so we use the latest technology to ensure that all your personal and credit card details are fully protected and remain completely confidential.


 

Use of Cookies

 

Le Creuset may use "cookies" and other tracking technologies. A "cookie" is a small text file that may be used to collect information about website activity, but generally does not permit us to identify you personally. A cookie can be explained as an Internet User's Identification Card. The use of cookies is now standard operating procedure for most websites. Most web browsers can be configured to disable cookies, or to notify you before accepting a cookie. If you choose not to allow cookies some parts of the website may not work properly, or you may be required to re-enter some personal details (such as login ID and password), to gain access to restricted parts of the website. The use of cookies and other tracking technologies allows us to improve the website and your online experience and to help us discover potential problems and resolve them more quickly. We may also analyse information that does not contain personal information for trends and statistics. Le Creuset do not use third party cookies on the website. 

 

Cookies are not computer programs, and cannot read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser's cookie settings, but if you do this you will not be able to shop from the Le Creuset website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer or from your mobile, the cookie settings on that computer/mobile will apply. For more information about cookies, please visit www.allaboutcookies.org.


 

Google Analytics

 

We use Google Analytics to analyse anonymous (i.e. it does not identify you as an individual) trends and statistics. This information is held by us and Google Analytics and will not be passed on to third parties, save for processing (e.g. data storage), and will always be processed under our or Google Analytics' control and privacy policies.

 

For more information about Google Analytics, please click here and to view Google Analytics' privacy policy click here


 

Le Creuset Cookies

 

Collection of Information

 

Le Creuset may ask you to provide personally identifiable information, such as your name, job title, company information, contact details, and additional information as needed to provide a service you request. We limit our requests for personal information to that which we believe is necessary to achieve our stated objectives. This information may be gathered when you visit the Web Site to; 

 

  • subscribe to the company newsletter
  • submit an enquiry
  • provide feedback in an online survey
  • request product or service information
  • register for an event

 

We may also collect non-personal information such as IP address, choice of web-browser and demographic data.


 

Use of Personal Information

 

Le Creuset uses your personally identifiable information collected on the Web Site primarily for the following purposes; 

 

  • to deliver requested goods, services or information
  • to provide notices regarding goods or services that may interest you
  • to improve the content and general administration of the Web Site
  • to deliver services, such as newsletters, events, training or software you request or purchase
  • to alert you to product updates, special offers, updated information and new products and services from Le Creuset
  • to forward promotional material from third parties
  • to ensure the Web Site is relevant to your needs
  • to help us create and publish content most relevant to you
  • to allow you access to restricted areas of the Web Site as appropriate
  • to contact you in response to enquiry forms and resume submissions

 

When opting in to receive correspondence from Le Creuset, you consent to receiving marketing communications from us electronically in accordance with our privacy policy. These include but are not limited to a monthly newsletter, promotional mailers, invitations to exclusive events, etc.

 

Le Creuset may transfer personally identifiable information to any Le Creuset subsidiaries, across borders, and from your country or jurisdiction to other countries or jurisdictions around the world. 
Le Creuset may occasionally hire third parties to provide certain services available on the Web Site or made available on our behalf. We will only provide those third party providers with the personal information they need to deliver their services, and they are prohibited from using that information for any other purpose. 
Le Creuset may disclose your personally identifiable information if required to do so by law, or in the good faith belief that such action is necessary in order to conform to the requirements of law, or to comply with legal process served on the Web Site, or to protect and defend the rights or property of Le Creuset, or to act in urgent circumstances to protect the personal safety of Le Creuset employees, users of Le Creuset products or services, or members of the public. 
Le Creuset reserves the right to transfer personal information to third parties as part of any corporate reorganization process including, but not limited to, mergers, acquisitions, and sales of all or substantially all of our assets. Le Creuset does not otherwise sell, rent, share or disclose your personal information to any third parties.
 

Use of Non-Personal Information

 

Non-personal information may be used to; 

 

  • analyse and develop marketing strategy
  • determine how you found out about us
  • determine your interests regarding our products and services
  • improve the Web Site based upon user data

 

Le Creuset may share non-personal information with third parties.