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Factory to Table Fourways Event Details

From the Le Creuset factory to you, shop our legendary cookware at unbelievable prices with our Factory To Table Sale!  Shop exclusive discounts on a vast selection of products, you won’t want to miss out! 

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As one of our biggest shopping events of the year approaches, we know you might have some questions. View our FAQS to make the most of your Factory To Table Sale experience!

Where will it take place? Down Arrow
Fourways Mall, Shop F61, Gauteng. 11 Ruby Cl, Witkoppen, Sandton, 2068. Across from the Woolworths entrance, on the upper level.
What are the dates? Down Arrow
23rd to 30th September 2025.
What are the times? Down Arrow
9:00 AM - 16:00 PM Every Day
What are the queue times? Down Arrow
While we can't confirm exact times, we're committed to communicating as best we can throughout the event. Stay tuned to our social media channels to keep updated with the latest news.
Where do I park? Down Arrow
Level 5 parking, by the padel courts.
Can I shop online or by phone? Down Arrow
No, shopping is in-person only and operates on a first-come, first-served basis.
Is there a way to register or an early access option? Down Arrow
No. The event operates on a first-come, first-served basis.
Will the event be restocked, and when? Down Arrow
Yes, we will be restocking products throughout the event. Although we have limited stock, we will replenish from the stock set aside specifically for the event. This restocking won't follow a fixed schedule but will be done based on the selling patterns observed during the event.
Is there a limit on products purchased per customer? Down Arrow
No, we will not limit the number of products per purchase. We will be operating on a first-come, first-served basis.
Can I refund/exchange my purchases made at the event? Down Arrow
No refunds, returns or exchanges on items purchased from the event will be accepted.
What are the payment methods? Down Arrow
Credit/Debit Card or Le Creuset Vouchers only. No cash payments or Pay Just Now will be accepted.
Will cash payments be accepted at the event? Down Arrow
No.
Will eBucks be accepted as a payment option?
Can I earn eBucks points on purchases made at the event? Down Arrow
Yes, you can spend and earn eBucks.
Will American Express be expected at the event? Down Arrow
Yes.
May I bring my child/children? Down Arrow
Yes, children are welcome. However, they must be supervised by their parents at all times.
May I bring my pet/s? Down Arrow
No, pets are not allowed.
Will there be Mystery Boxes? Down Arrow
Our commitment is to offer the best price possible at our Factory to Table Sales. We will not be offering Mystery Boxes at this stage.
Are products from the event covered by the product warranty? Down Arrow
Yes. Items hold the same guarantee depending on the type of product.
What happens if I purchase a damaged item?
How do I receive a replacement item? Down Arrow
Please take the item to your nearest Le Creuset Boutique Store, where our friendly staff will assist you. Alternatively, you can reach out to customer support for assistance: online.za@lecreuset.com
0800014886.
What happens if I am incorrectly charged for an item/s? How do I get a refund? Down Arrow
Please take the item and receipt to your nearest Le Creuset Boutique Store, where our friendly staff will assist you. Alternatively, you can reach out to customer support for assistance: online.za@lecreuset.com
0800014886.
What happens if I miss an item from a boxed/gift set I purchased from the event?
How do I receive a replacement item?  Down Arrow
Please reach out to customer support for assistance: online.za@lecreuset.com
0800014886.
What happens if I miss an item from a boxed/gift set I purchased from the event?
How do I receive a replacement item?  Down Arrow
Please reach out to customer support for assistance: online.za@lecreuset.com
0800014886.
Will there be an FTT event in Durban? Down Arrow
Yes! An FTT event in Durban has been confirmed for 2026. Follow us on social media to stay tuned for more updates!
How can I stay updated on FTT updates? Down Arrow
Sign up for our newsletter or follow us on social media to stay tuned for more updates!

If you have any questions, please contact us at online.za@lecreuset.com.

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